Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.
FAQ's
What are dried flowers?
Dried flowers are flowers that have been preserved through various methods to retain their beauty and colour. They are ideal for arrangements, decorations, and crafts due to their longevity.
How long do dried flowers last?
With proper care, dried flowers can last for several months to several years. They are much more durable than fresh flowers, making them a great choice for long-lasting arrangements.
How should I care for my dried flowers?
To keep your dried flowers looking their best, keep them out of direct sunlight and away from moisture. Dust them gently with a soft brush or a can of compressed air to remove any dust build-up.
What is your return policy for dried flowers?
Due to the delicate nature of dried flowers, we do not accept returns or exchanges. Please review your order carefully before purchase. If you receive damaged items, please contact us within 14 days of delivery with photos of the damaged items and packaging.
While we do not accept returns or exchanges, we are committed to resolving any issues. Your satisfaction is important to us, and we’re here to assist you promptly.
Shipping
How much does shipping cost?
Shipping costs are calculated based on the size, weight, and destination of your order. The total shipping charge will be displayed at checkout before you complete your purchase.
For orders over £75 within the UK, we offer free shipping. For international orders, shipping costs will vary based on the destination, and you can view the estimated shipping charges during checkout.
What shipping carriers do you use?
We primarily use Royal Mail and DPD for shipping your orders. For larger or more specific delivery requirements, we may use other carriers as needed. You will receive tracking information via email once your order has been dispatched, allowing you to track your delivery with the respective carrier.
Where do you deliver?
We deliver both within the UK and internationally. For UK deliveries, we use reliable carriers such as Royal Mail and DPD. If you are located locally, we offer the option for personal delivery to ensure a more convenient and tailored service.
For international orders, shipping costs and delivery times vary based on the destination. You can view estimated shipping charges and delivery options during checkout. If you have any questions about international shipping or need assistance with your order, please feel free to contact us.
Tracking & Delivery
When will my order be shipped?
If you've ordered the 'Gift Ready' range your order will be dispatched within 24 hours.
For bespoke or custom orders, shipping times may vary based on the specific requirements and complexity of your request. We will provide an estimated dispatch date for bespoke orders and keep you updated throughout the process.
You will receive a confirmation email with tracking information once your order has been dispatched.
Can I change my delivery address?
If you need to change your shipping address, please contact us as soon as possible. We can update the address if the order has not yet been processed or shipped.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email.
How do I know if I have received my complete order?
To confirm you have received your complete order, please review the packing slip included with your shipment, which lists the items in your package. Ensure that the packing slip matches your order confirmation.
If you find any missing items or if something doesn’t match your order, please contact us within 14 days of delivery. Provide your order number and details about the missing or incorrect items, and we’ll assist you in resolving the issue.