Terms & Conditions
Terms and Conditions
1. Introduction
Welcome to The Flower Studio by Roo. By using our website and purchasing our products, you agree to these Terms and Conditions. Please read them carefully.
2. Orders and Payment
2.1. Ordering: Orders can be placed through our website. All orders are subject to availability and confirmation of the order price.
2.2. Payment: Payment for all products must be made at the time of ordering. We accept various payment methods as specified on our website.
3. Shipping and Delivery
3.1. Shipping: We will make every effort to deliver your order within the estimated delivery time. However, delivery dates are not guaranteed.
3.2. Delivery Charges: Shipping costs will be calculated at checkout and are the responsibility of the customer.
4. Returns and Refunds
4.1. General Policy: We strive to ensure that our products meet your expectations. If you receive a product that is damaged or incorrect, please contact us within 7 days of receipt to arrange for a replacement or refund.
4.2. Bespoke Orders: For bespoke or custom orders, please note that we cannot issue refunds once the product has been delivered and is in your possession. Custom arrangements are made specifically for you and are non-refundable.
5. Product Information
5.1. Descriptions: We make every effort to ensure that product descriptions and images on our website are accurate. However, there may be slight variations due to the handcrafted nature of our products.
5.2. Availability: All products are subject to availability. If a product you ordered is out of stock, we will inform you as soon as possible and offer a replacement or refund.
6. Intellectual Property
6.1. Content: All content on our website, including text, images, and logos, is the intellectual property of The Flower Studio by Roo and may not be used or reproduced without our permission.
7. Liability
7.1. Limitations: Our liability for any loss or damage arising from the use of our website or products is limited to the maximum extent permitted by law. We are not liable for any indirect or consequential loss.
8. Changes to Terms
8.1. Modifications: We reserve the right to amend these Terms and Conditions at any time. Changes will be posted on this page, and it is your responsibility to review them regularly.
9. Governing Law
9.1. Jurisdiction: These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Information
10.1. Support: For any questions or concerns regarding these Terms and Conditions, please contact us at umar@theflowerstudiobyroo.co.uk
Dried Flower Care GUIDE
TLC TIPS
Keep them away from direct sunlight or heat
Dried flowers are delicate and prolonged exposure to direct sunlight and heat can cause them to fade or become brittle. Find a spot in your home that receives indirect light or use curtains to filter the sunlight.
Dust them regularly
Just like any other decorative item in your home, dried flowers can accumulate dust over time. Gently dust them with a soft brush or use a hairdryer on the lowest setting to blow away any dust particles.
Avoid high humidity
Dried flowers are more prone to moisture damage in humid environments. Keep them away from areas with high humidity, such as bathrooms or kitchens. If you live in a humid climate, consider using a dehumidifier in the room where you display your dried flowers.
Handle with care
Dried flowers are delicate, so handle them with care. Avoid touching them too much or placing them in high-traffic areas where they may get bumped or knocked over.
Enjoy their beauty
Dried flowers are a unique and long-lasting way to add beauty to your home. Take the time to appreciate their intricate details and the memories they represent. Each bouquet is a work of art that can bring joy to any room.